ServiceNow CSA — Certified System Administrator

ServiceNow is the #1 IT Service Management platform used by 80% of Fortune 500 companies. This complete course takes you from total beginner to passing the official Certified System Administrator (CSA) exam. You will learn navigating the platform, managing users and roles, configuring incident/problem/change workflows, customizing forms and lists, building reports and dashboards, and understanding the ServiceNow architecture.

Modules

Lessons

12.0h

Duration

Points

Earned

🔧

2 pts = €2

One-time unlock · Lifetime access

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✅ 30 video lessons

✅ Interactive quizzes

✅ Completion certificate

✅ Lifetime access

✅ EU-registered credential

Course Curriculum

01 ServiceNow Platform Fundamentals 5 lessons ▶

▶ What is ServiceNow? FREE Start

◼ ServiceNow Architecture ⭐ 5 🔒

◼ Navigation & UI Tour ⭐ 5 🔒

◼ Personalizing Your Workspace ⭐ 5 🔒

◼ Mobile App Overview ⭐ 5 🔒

02 Users, Roles & Groups 5 lessons ▶

◼ User Management Basics ⭐ 5 🔒

◼ Roles & Permissions ⭐ 5 🔒

◼ Groups & Group Types ⭐ 5 🔒

◼ Access Control Lists (ACLs) ⭐ 5 🔒

◼ Delegated Administration ⭐ 5 🔒

03 Lists, Forms & Tables 5 lessons ▶

◼ Working with Lists ⭐ 5 🔒

◼ Customizing Forms ⭐ 5 🔒

◼ Understanding Tables ⭐ 5 🔒

◼ Table Relationships ⭐ 5 🔒

◼ Reference Fields & Dot-walking ⭐ 5 🔒

04 ITSM Core — Incident, Problem, Change 5 lessons ▶

◼ Incident Management Lifecycle ⭐ 5 🔒

◼ Problem Management ⭐ 5 🔒

◼ Change Management Workflow ⭐ 5 🔒

◼ Knowledge Management ⭐ 5 🔒

◼ Service Catalog Basics ⭐ 5 🔒

05 Configuration & Customization 5 lessons ▶

◼ UI Policies & Client Scripts ⭐ 5 🔒

◼ Business Rules ⭐ 5 🔒

◼ Notifications & Email ⭐ 5 🔒

◼ Workflows vs Flow Designer ⭐ 5 🔒

◼ Update Sets & Deployment ⭐ 5 🔒

06 Reports, Dashboards & CSA Exam Prep 5 lessons ▶

◼ Creating Reports ⭐ 5 🔒

◼ Dashboards & Performance Analytics ⭐ 5 🔒

◼ Service Level Agreements (SLAs) ⭐ 5 🔒

◼ ServiceNow Best Practices ⭐ 5 🔒

◼ CSA Exam Strategy & Tips ⭐ 5 🔒